FNB is opening six new community branches by the end of December 2021, with 20 more sites planned for roll-out in 2022. The move is part of the Bank’s efforts to grow its presence and investment in local markets with 50 new community branches over the next three years.
The six new branches are located in the Eastern Cape (Kuyasa Mall), the Western Cape (Delft Mall), Gauteng (Katlehong), Bloemfontein (Rocklands), KwaZulu Natal (Midway Crossing) and Limpopo (Tibane Mall).
“We are thrilled to officially open new branches to service our customers in these local markets,” said Lee-Anne van Zyl, CEO of FNB Points of Presence.
“Our ongoing investment in local communities will not only broaden access to financial services but also boost local economies through employment and local business opportunities. During the construction of our branches, we endeavour to work with skilled local labour and contractors in the communities.”
The community branches are between 70m2 and 180m2 in size. “The design integrates world-class technologies to heighten the customer experience by blending self-service and face-to-face interactions.”
As part of its efforts, FNB also recently announced that it has restored most of its branches and ATMs that were affected by the July unrest in KwaZulu-Natal and Gauteng.
“We are pleased to continue our journey to expand our presence and investment in local communities despite the challenges associated with COVID-19. Our strategy is to ensure that our customers can access services on our platform through several convenient channels. As a result, customers can access our services via the FNB App, online and cellphone banking with the convenience of visiting their nearest branch when they wish to do so,” Van Zyl said.