Goscor Cleaning Equipment has attained the ISO 9001: 2015 certification. Attained in July 2019, the standard ensures that there are processes and policies in place to give customers quality service.
“The standard provides a framework to manage one’s business and to ensure a philosophy of continuous improvement in all aspects of the business,” said MD Gregory Venter. “It is externally assessed on an ongoing basis and this leaves no room for complacency. It is a showcase of our comprehensive quality levels which we maintain, while continually improving on them.”
Released in September 2015, the ISO 9001:2015 standard is intended to help organisations achieve excellence through a stronger customer focus and improved business performance.
According to Venter, revisions to the standard will enable organisations to enhance their existing Quality Management programme by defining and documenting processes, training employees, ensuring better supply chain relationship management, adopting a risk-based approach to quality, and involving the leadership team in quality management more often.
ISO 9001:2015 is based on seven principles: Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision-Making, and Relationship Management. However, according to the new standard, the primary focus of an organisation’s quality management programme is to meet customer requirements and exceed expectations in terms of the quality of products and services.
“We pulled together as a company, nationwide, to make this certification happen. I am proud that our team works hard as a cohesive unit all the time. It’s not like we had to do things differently to achieve the ISO 9001:2015 certification, but this achievement rather reflects the way GCE goes about its business 24/7/365.”