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Rental equipment team exceeds customer expectations

Home Infrastructure Construction & Civils Rental equipment team exceeds customer expectations

RAND-AIR has successfully completed another back-to-back hire shut down for a long-standing platinum mine customer.

The Rand-Air team created a detailed rental plan and carefully co-ordinated all logistics to meet the mine’s hire needs at three of its sites in the North West Province. The scope of supply for the third site included a total of 50 machines, made up of 19 units and 31 rehire units.

During the back-to-back shut down all hire machine delivery and collection deadlines were met. Rand-Air logistics supervisor, Andrea Holmes and Yolande Schmidt, internal sales, said that experience combined with meticulous planning, teamwork and trusted rehire and transport company partners are pivotal to the success of a project of this magnitude.

“We can always count on our service team to soak up the pressure and deliver quality service,” said Holmes.

In addition to allocating one person to site for the third shutdown, the Service Division also ensured that there were additional personnel who worked extra hours to ready the machines. “The fact that we did not have any breakdowns on any of our Rand hire units says it all,” said Holmes.

Andrea and Yolande also commended the SHEQ team for seeing to the mammoth task of ensuring that the mine’s stringent quality management and safety and health requirements were met.

Paramount to company’s success is their excellent relationships with their partners. “We often rely on our rehire partner at a moment’s notice, so having trusted hire partners safeguards project continuity and short turnaround times for our customers,” said Holmes. She also pointed to the important role of their transport company partner who is responsible for delivering and collecting the rental machines and equipment on time. “Subsequently, we partner with like-minded companies whose narrative echoes ours in terms of quality products and service excellence.”

Rand-Air’s comprehensive hire fleet consists of air compressors, generators, lighting plants, and pumps, supported by 24/7 professional service. With 49 years of experience, Rand-Air has built an outstanding reputation as a trusted hire partner with all the necessary knowledge and know-how to ensure a seamless customer experience.

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