THE Nelson Mandela Bay Business Chamber welcomed a high-level international delegation of business process outsourcing (BPO) and global business services (GBS) companies on Tuesday, positioning Nelson Mandela Bay (NMB) as a compelling destination for global GBS and BPO investment.
The delegation, comprising senior representatives from Amplify5, Contact, ELS CX, MPC, Redial BPO, and WNS, is exploring opportunities to establish and expand operations within the province. Delegates were accompanied by Business Process Enabling South Africa (BPESA), the national industry body representing South Africa’s thriving BPO and GBS sectors.
Through the Chamber’s Trade and Investment Desk, the engagement brought together key stakeholders from its membership base, including leaders in financial services, information technology, and property development. This collective presence underscored the metro’s readiness to provide comprehensive “soft-landing” support for prospective investors.
The session focused on presenting NMB’s BPO and GBS investment value proposition, building direct relationships with the visiting companies, and facilitating meaningful business-to-business engagements. Discussions also created space for open dialogue, enabling the delegation to raise questions and gain deeper insights into the region’s capabilities, infrastructure and support ecosystem.
Positive sentiment
Through its Bay of Opportunity initiatives, the Chamber continues to drive positive sentiment and position Nelson Mandela Bay as a diverse manufacturing base on the African continent. In parallel, the organisation is actively establishing strategic partnerships at both local and national levels to unlock the Bay’s full economic potential and accelerate investment-led growth.
Speaking after the meeting, the Chamber’s Chief Executive Officer, Denise van Huyssteen, noted that the visit signals growing international confidence in the Bay’s potential as a globally competitive BPO hub. “We can position the Bay as an attractive destination for this type of investment, as it offers workers in this sector the opportunity to work in an environment which offers a lower cost of living, more affordable housing, a moderate climate and commutes in uncongested traffic.”
“This engagement reflects a vote of confidence in our metro. By bringing together investors and local partners in one room, we are not only showcasing our value proposition, but actively enabling the connections that turn interest into investment,” said Van Huyssteen. “Given the current challenging state of our local economy, it is vital to support initiatives that proactively contribute towards the diversification of our economic sectors and create much-needed jobs.”
She further emphasised that Tuesday’s discussions are expected to potentially pave the way for future collaboration, investment announcements, and potential job creation in the province.
As global demand for outsourced business services continues to rise, the metro can position itself as a strategic location offering a skilled workforce, cost competitiveness and a supportive business environment.
